FAQ
Frequently Asked Questions (FAQs)
Last updated: January 4, 2026Here are answers to the questions we get asked the most. If you don't see yours, just hit us up at sigmainstafab@gmail.com — we're always down to help!
Ordering & Payment1. What payment methods do you accept?
We accept all major credit/debit cards, UPI through secure checkout. We never store your full card details.2. Is my payment information safe?
Yes — 100%. We use Shopify's secure payment processing with industry-standard encryption. Your payment info is handled only by trusted third-party processors.3. Can I change or cancel my order after it's placed?
If your order hasn't shipped yet (usually within 2–3 business days), we might be able to cancel or modify it. Contact us ASAP at sigmainstafab@gmail.com with your order number.Shipping & Delivery4. How long does it take to process and ship my order?
We process orders within 2–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays usually start processing the next business day.5. How long will it take to receive my order?
Yes! We ship worldwide. International customers are responsible for any customs duties, taxes, VAT, or import fees.7. What if my package is lost or significantly delayed?
Contact us within 30 days of the estimated delivery date with your tracking info. We'll work with the carrier to investigate and resolve it.Returns, Refunds & Exchanges8. What is your return policy?
You have 30 days from receiving your order to return unworn, unwashed items in original condition with tags attached. Sale/final sale items and custom products are non-refundable unless defective.9. How do I start a return or exchange?
Email sigmainstafab@gmail.com with your order number and reason. We'll send you instructions and a return label (prepaid for defective/wrong items; customer pays for change-of-mind returns).10. How long does a refund take?
Once we receive and inspect your return (usually 5–7 business days), refunds are processed within 5–10 business days. It may take your bank a few extra days to show the credit.11. What if I received a defective, damaged, or wrong item?
Contact us within 14 days of delivery with photos. We'll cover return shipping, send a replacement (if available), or issue a full refund.Products & Sizing12. How do I know which size to get?
Check our detailed size chart on each product page. We recommend measuring yourself and comparing to the chart — our tees are true-to-size for most, but some styles fit slightly different.13. Do the colors on the website match the real product?
We do our best, but screen settings vary. Colors may appear slightly different in person — especially with bright/neon prints.14. Are your designs original?
Yes! All our meme tees, pop culture designs, and drops are created in-house or officially licensed. We don't copy or steal designs.Other Questions15. Do you offer gift wrapping or notes?
[Yes/No] — If yes, add details here (e.g., "Add a gift note at checkout for free! Gift wrapping available for $5.")16. How can I contact customer support?
Email us at sigmainstafab@gmail.com — we usually reply within 24–48 hours (often faster). We're here for you!Still got questions? Just slide into our inbox — we're always ready to vibe.
Last updated: January 4, 2026Here are answers to the questions we get asked the most. If you don't see yours, just hit us up at sigmainstafab@gmail.com — we're always down to help!
Ordering & Payment1. What payment methods do you accept?We accept all major credit/debit cards, UPI through secure checkout. We never store your full card details.2. Is my payment information safe?
Yes — 100%. We use Shopify's secure payment processing with industry-standard encryption. Your payment info is handled only by trusted third-party processors.3. Can I change or cancel my order after it's placed?
If your order hasn't shipped yet (usually within 2–3 business days), we might be able to cancel or modify it. Contact us ASAP at sigmainstafab@gmail.com with your order number.Shipping & Delivery4. How long does it take to process and ship my order?
We process orders within 2–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays usually start processing the next business day.5. How long will it take to receive my order?
- Domestic (US): Most customers receive their package in 5–7 business days after it ships
- International: Usually 10–20 business days, depending on customs and your country
Yes! We ship worldwide. International customers are responsible for any customs duties, taxes, VAT, or import fees.7. What if my package is lost or significantly delayed?
Contact us within 30 days of the estimated delivery date with your tracking info. We'll work with the carrier to investigate and resolve it.Returns, Refunds & Exchanges8. What is your return policy?
You have 30 days from receiving your order to return unworn, unwashed items in original condition with tags attached. Sale/final sale items and custom products are non-refundable unless defective.9. How do I start a return or exchange?
Email sigmainstafab@gmail.com with your order number and reason. We'll send you instructions and a return label (prepaid for defective/wrong items; customer pays for change-of-mind returns).10. How long does a refund take?
Once we receive and inspect your return (usually 5–7 business days), refunds are processed within 5–10 business days. It may take your bank a few extra days to show the credit.11. What if I received a defective, damaged, or wrong item?
Contact us within 14 days of delivery with photos. We'll cover return shipping, send a replacement (if available), or issue a full refund.Products & Sizing12. How do I know which size to get?
Check our detailed size chart on each product page. We recommend measuring yourself and comparing to the chart — our tees are true-to-size for most, but some styles fit slightly different.13. Do the colors on the website match the real product?
We do our best, but screen settings vary. Colors may appear slightly different in person — especially with bright/neon prints.14. Are your designs original?
Yes! All our meme tees, pop culture designs, and drops are created in-house or officially licensed. We don't copy or steal designs.Other Questions15. Do you offer gift wrapping or notes?
[Yes/No] — If yes, add details here (e.g., "Add a gift note at checkout for free! Gift wrapping available for $5.")16. How can I contact customer support?
Email us at sigmainstafab@gmail.com — we usually reply within 24–48 hours (often faster). We're here for you!Still got questions? Just slide into our inbox — we're always ready to vibe.